Privacy Policy

Last Updated: March 19th, 2019

Virtual Realms (“We”) understands the importance of your privacy and value it as much as you do. To that extent, we use as little of your information as possible but wish to fully inform you of what information we do collect when you visit our website. This Privacy Policy (“Policy”) will explain what information we collect online and why we collect it. This Policy describes the data practices of ‘Virtual Realms Pte. Ltd.’ covering its services under its control, including this website (collectively “Services”). By using the Services, you are consenting to this Policy and the processing of your data in the manner provided in this Policy. If you do not agree with these terms, please do not use the Services.


We may collect the following data about the Services you use and how you use them, such as the selections you make on our Services. We may collect and process certain information (as defined below) when you use the Services.

Information you voluntarily give us – This is information that can be used to identify or contact you online or offline, such as your name, email, mailing address, as well as the content you share or upload. You are free to choose not to provide this type of information to us, but may need to provide it if you wish to use the Sites and/or Services.

Information we automatically collect – We automatically create or collect device-identifiable information when you use our services, such as cookies, unique device identifiers, and similar identifiers that are linked to a browser or device. From these platforms, we may also receive other information, such as your IP address, user agent, timestamps, battery life information, and screen size. Specifically, We utilize Google Analytics. To read about how Google uses your data when you use the Services please review this link:

Information from third parties – This is information we receive about you from third parties that you may access or use through the Sites and/or Services. This may include parties such as account login providers (Google Play, App Store), payment service providers, advertising networks, platform providers and publishers and data, and analytics service providers.


We use the information we collect from our Services to provide, maintain, protect, and improve our Services, to develop new Services and offerings, and to protect us and our users.

Information you voluntarily give us – We use this information primarily for business purposes, such as for sending you correspondence. When you contact us, We may keep a record of your communication as well as the other information associated with this correspondence in our database. The database is located on a server managed by Virtual Realms and no other party has access to this information. We will keep your data safe and not sell your data to third parties. We may use your email address to inform you about our Services, such as letting you know about changes or improvements, provide you with customer support and responding to your inquiries. We may share your information with third-party services to send out correspondence such as MailChimp but does not share it with any other third-party.

Information we automatically collect – We use this information to operate Services and manage user sessions, including analyzing usage of our Services, optimizing the Sites’ experience for you and other users, preventing malicious behavioral and fraud, improving the content, to link your identity across devices and browsers in order to provide you with a more seamless experience online, and helping third parties provide relevant advertising and related metrics. We share this information with Google primarily for advertising and analytics purposes, for external processing, and for security purposes.

Information from third parties – We may use information provided to us by third parties in suitable conditions and circumstances. We will only use this information where we are generally satisfied that it is lawfully obtained. Typically, you will be able to control the use and/or collection of this sort of information by customizing your settings in connection with these third-party sites or services.

We may share information about you with members of our corporate group, and certain third parties such as business partners, suppliers and contractors, for ordinary business purposes, and to enable us to provide Services to you that you have requested you receive. If we buy or sell any business or assets, we may be required to disclose data relating to you to the seller or purchaser.

We may have to disclose data where required by law, by court order, in order to comply with our Terms and Conditions and/or Privacy Policy or to protect the rights or safety of you or our visitors and customers, or in order to assist law enforcement. This may involve exchanging information with other companies for the purpose of credit and fraud prevention and reduction.


You can unsubscribe from certain emails by clicking the “unsubscribe” link they contain.

You have certain legal rights to obtain confirmation of whether we hold personal data about them, to access personal data we hold about you, and to obtain its correction, update, amendment or deletion in appropriate circumstances. You may also object to our uses or disclosures of personal data, to request a restriction on its processing, or withdraw any consent, though such actions typically will not have retroactive effect. They also will not affect our ability to continue processing data in lawful ways.

We may be required to request certain personal information from you for the purpose of verifying the identity of the individual seeking access. We will try to comply with your request(s) as soon as reasonably practicable and in accordance with applicable law.


We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold and undertake reasonable electronic and managerial procedures to safeguard and secure your information. Despite this, transmission of data via the internet or through applications is not completely secure. Although we will use industry standard practices and equipment to protect data, we cannot guarantee the security of data, and accordingly any such transmission is at your own risk.


We do not knowingly collect information for any child under the age of 13. The Sites and/or Services are intended for a general audience and are not designed nor intended to collect personal information from children under the age of 13. If We learn that We have inadvertently gathered personal data from children under 13 years of age, We will take reasonable steps to promptly delete such personal data from our records.

The Sites and Services do not target children under the age of 13 as a primary or secondary audience. Our Site and/or Services are not intended to be child-directed, in whole or in part. To respect the privacy of children, users under the age of 13 should not use our Services.

If you are the parent of a child under the age of 13 and have a concern regarding your child’s information on our Services, please contact us at the email provided at the end of this Policy.


Your information will be processed and stored in any other place where Google servers or our servers are located and you are consenting to such transfer, processing, and storage.

We will only retain your personal information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.


Our Privacy Policy may change from time to time. We will post any Policy changes on this page, including material changes. Please check back periodically to view changes to our privacy policy.


If you have questions or requests regarding your privacy or data, please contact us at


Cookies are small pieces of text that may be saved on your device when you view our website. We and other companies use unique identifiers in cookies to distinguish your device for a variety of purposes, including helping you navigate our website with ease, remembering your preferences and interests, and tracking your online activities over time and across different websites and online services.

Web beacons are small pieces of data often embedded in images on the pages of our websites and emails. These beacons may request information from our servers or third-party servers to allow download of content and information. Beacons may also be used to set and read cookies. We also use beacons in HTML emails to determine if you open emails or click on links in emails.

We may collect and store information (including personal information) locally on your device using local storage mechanisms. Local storage allows data to be stored across web browser sessions. We collect this information for customer support purposes and to send you more relevant marketing.

We use the following cookies:

Strictly necessary cookies – These are cookies that are required for the operation of websites under our control. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies – They allow us to recognize and count the number of visitors and to see how visitors move around websites under our control when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies – These are used to recognize you when you return to websites under our control. This enables us to personalize our content for you and remember your preferences (for example, your choice of language or region).

Targeting cookies – These cookies record your visit to websites under our control, the pages you have visited and the links you have followed. We will use this information to make websites under our control and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of websites or services under our control.